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123 Crown Street Aberdeen
AB11 6HN

Tel: 01224 210 259

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top-note.co.uk - A World of Music

About Us Thank you for choosing to shop on-line with Top Note. We would also be delighted to welcome you to our retail premises in Aberdeen at 123 Crown Street (just off Union Street opposite the Music Hall). Opening hours are 9.00am to 5.00 pm Monday to Saturday . The Top Note web-site is open 24 hours a day 7 days a week. If you would like to talk to a real person please phone us on 01224 210259. Alternatively you can fax us on 01224 213432 or e-mail your enquiry to music@top-note.co.uk. Top Note is dedicated to your total satisfaction
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept all major debit and credit cards apart from American Express. If you prefer, you may send your credit card information via phone, fax, snail mail rather than over the Internet.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

All prices E&OE and are subject to change.

Shipping And Handling We try to keep our postage and handling charges as low as possible. If the charge is less than the website has calculated, we will pass the difference on to you.
Delivery Schedule Your order will be processed as soon as we receive it. We will normally despatch it the same business day. The majority of the items on our website are usually in stock. You will be advised by email if any item is out of stock and given the option of waiting for us to obtain it for you or cancelling your order.
Back Orders We are normally able to obtain back orders within seven days. Occasionally items are no longer available and we will advise you if this is the case.
Tax Charges For orders made from the UK or the European Union, VAT is included in the price quoted. Most items of printed music and books are VAT free. Manuscript paper and books, instruments, accessories, gifts and CDs all attract VAT at the current rate
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. This is additional to the rights UK customers have to withdraw from their order within seven days of the item's delivery to you, with the exception of orders of a special nature. In all cases you would be responsible for the cost of returning the items.
Reaching Us If you need to reach us, please email us on music@top-note.co.uk, alternatively, you can call on 01224 210259 (International +44 <phone without first zero>) or fax us on 01224 213432 or write to us at 123 Crown Street ABERDEEN AB11 6HN. We are a retailer as well as an e-tailer and you are always welcome to visist during normal shop hours.
Privacy Policy Top Note does not disclose buyers' information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Returns Policy Our returns policy complies with the current distance selling regulations
top-note.co.uk - A World of Music